Refund & Rescheduling Policy
We understand that plans can change, and while we strive to be as flexible as possible, yacht charters require advanced planning, logistics, and commitment from our team. Below is our clear policy on refunds and rescheduling to ensure a fair process for all parties.
🚢 Yacht Charter – Strictly Non-Refundable
Once a yacht charter is confirmed and payment is made, it is strictly non-refundable, regardless of weather conditions, personal reasons, or unforeseen circumstances.
Why?
- Yacht charters operate on a one-slot-per-day basis, meaning we block off the entire session for you.
- Peak timeslots are in high demand, and a last-minute cancellation means lost opportunities for both us and other potential guests.
💡 Rescheduling Policy:
- In cases where the charter captain deems it unsafe to sail due to extreme weather (e.g., lightning storms, heavy rain), a reschedule may be offered at the yacht owner's discretion.
- Any other reschedule requests will be subject to availability and additional fees based on the notice period and yacht owner's policies.
🍽️ Food & Beverage – 30 Days Advance Reschedule, No Cancellation
We take pride in offering top-quality yacht dining, and each menu is carefully curated and planned in advance.
💡 Rescheduling Policy:
- You may reschedule your food & beverage order at least 30 days before your event at no extra charge.
- Rescheduling within 30 days is subject to availability and potential fees.
❌ Cancellation Policy:
- No cancellation or refund will be provided for confirmed food & beverage orders.
- Ingredients and preparation often start well in advance to ensure quality and freshness.
🔄 Last-Minute Changes & Requests
We understand that things happen! If you have any last-minute concerns, let us know ASAP, and we will do our best to assist where possible. However, any changes will be subject to approval and additional charges if necessary.
📌 We value honesty and transparency. Our policies are set to balance fairness while ensuring quality service. If you have any concerns, feel free to reach out—we’re here to help! 😊